Great conversations on the telephone
Great conversations on the telephone

Holding great conversations on the telephone takes a few additional skills when you can't see the other person.  Work on your voice and physiology will bring good outcomes.

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Learning, Training, Skills and ValuesAmanda Dudmancommunication, telephone, body language, training, conversation, Susan scott, face to face, posture, tone, physiology, smile, breathe, confident, in control, listen, speak, voice, impression, polite, changing your voice, volume, pronunciation, emphasis, speech, dynamics, distorted, techniques, questioning, empathy, rapport, call control, jargon, message, thiking timeComment
Holding great conversations
Holding great conversations

Tips and ideas on how to turn good conversations into great ones.  Making every conversation count.

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Learning, Skills and Values, TrainingAmanda Dudmanconversation, crucial conversations, communication, people, teams, programmes, training, great conversations, templates, ideas, organisations, listen, listening skills, awareness, honest conversations, feedback, manager, team member, principles, rich questions, Susan Scott, Fierce, change, learning, accountable, relationshipComment
Personal resilience at work
Personal resilience at work

Good news! Resilience skills are practical and can be learned.

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Skills and Values, Training, Coaching, CommunityAmanda Dudmanresilience, personal resilience, Karen Reivich, Martin Seligman, training, coaching, ask for help, adpatability, purposefulness, confidence, social support, resilient thinking, EAP, employee assistance, wellbeing, cope, stress, bounce back, .successful, skills, set backs, adversity, competencies, learning, explanatory style, perception, adjusting, change, changingComment
Holding an effective performance conversation - improving managers' confidence
Holding an effective performance conversation - improving managers' confidence

Recognising the challenges in implementing performance management - helping managers with skills and confidence to hold effective performance conversations.

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Learning, Skills and Values, TrainingAmanda Dudmanperformance conversations, performance, performance goals, performance management, effective performance, managers, skills, feedback, 70-20-10, peer learning, knowledge, measurement, SMART, outcomes, goals, landscape, confidence, performance management systems, learning, learning styles, NLP, challenges, time, tough, difficult behaviour, resources, customers, elected members, public sector, expectations, choice, mandatory training, buy-in, crucial conversations, practice, up-skilling, classroom, peer, elements, 1-2-1, development, positive intent, value-added, constructively Comment
Coaching using GROW - focus on the O
Coaching using GROW - focus on the O

How to coach the "O" in GROW and why it's important to generate options

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CoachingAmanda Dudmancoach, coaching, GROW, options, Sir John Whitmore, coachee, WILL, Goals, Reality, questions, questioning, skill, ownership, Downey, directive, non directive, goal setting, crazy, pull/push, solutions, outcome, tell, expert, ideas, permission, creativity, challenging assumptions, non judgmental, self belief, responsbility, self awareness, brainstorm, what if, choiceComment
Support for charities in the current crisis of loss of public trust
Support for charities in the current crisis of loss of public trust

Support for improving charity governance - developing trustee capability

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Governance, Leadership, Not for ProfitsAmanda Dudmancharity, charities, VCSE, Trustees, trustee, boards of trustees, reputaiton, organisational development, performance, training, workshop, governance, leadership, mentoirng, coaching, employees, suport and training for charities, acocuntability, Charity Commission, social enterprise, sectorComment
Coaching using GROW - focus on the W
Coaching using GROW - focus on the W

Exploring some ideas about coaching the W of GROW

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CoachingAmanda Dudmancoaching, GROW, Whitmore, Sir John Whitmore, W, coachee, coach, framework, REALITY, OPTIONS, GOALS, performance, managers, action, action plan, wrap, relationship, focus, intervention, process, practice, methodology, skill, coaching practice, self awareness, responsibility, self belief, explore, qulaified, practitioner, approaches, questions, questioning, support, commitment, scaling question, on a scale of 1 to 10Comment
Coaching using GROW - focusing on the R
Coaching using GROW - focusing on the R

Ideas for how to manage the "R" of the GROW model when coaching along with some good questions to ask.

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Coaching, Skills and ValuesAmanda Dudmancoaching, GROW, goals, relaity, reality check, Whitmore, Sir John Whitmore, questions, questioning, objectivity, judgments, disortions, prejudices, practice, coaching practice, insight, awareness, coachee, coachee's, FEEDBACK, paraphrasing, summarising, ask, honesty, reifne, re-framing, information, focus, purpose, R, story, checklist, managing, values, self limiting beliefs, beliefs, language, what have you tried, outcomes, self assessment, resistance Comment
Meeting the needs of organisations in the latest mental health crisis
Meeting the needs of organisations in the latest mental health crisis

A report out today highlights some issues for managers' mental health.  Time to take some organisational actions.

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Learning, Skills and ValuesAmanda Dudmanwellbeing, CMI, stress, mental health, mental health first aid, mental health first aid england, training, managers, accidental managers, longhours, pressure, organisations, EAP, employee assistance programme, emails, online, offline, overtime, health crisis, morale, performance, 1-2-1sComment
Copy of Copy of Signing off 2017 with optimism
Copy of Copy of Signing off 2017 with optimism

Reasons not to make new year resolutions. Make goals, take action and  learn to be be optimistic instead.

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Skills and Values, LearningAmanda Dudmanresilience, optimism, thinking traps, skills, Meaning Conference, Meg Wheatley, Reivich, Shatte, negative beliefs, limiting beliefs, 2018, suspended coffee, Bar Bar Black Sheep, positive optimism, overcome beliefs, take action, positive outcomes, resolutions, New Year resolutions, volunteer, wellbeing, goals, aims, confident, coach, coaching, learn, lose, The Resilience FactorComment