Posts tagged physiology
Great conversations on the telephone
Great conversations on the telephone

Holding great conversations on the telephone takes a few additional skills when you can't see the other person.  Work on your voice and physiology will bring good outcomes.

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Learning, Training, Skills and ValuesAmanda Dudmancommunication, telephone, body language, training, conversation, Susan scott, face to face, posture, tone, physiology, smile, breathe, confident, in control, listen, speak, voice, impression, polite, changing your voice, volume, pronunciation, emphasis, speech, dynamics, distorted, techniques, questioning, empathy, rapport, call control, jargon, message, thiking timeComment