Posts tagged voice
Fostering empathetic listening as a mentor and coach
Fostering empathetic listening as a mentor and coach

Some ideas and practical tips on the skill of listening empathetically.

Photo by Nick Fewings on Unsplash

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Coaching, Mentoring, Skills and ValuesAmanda Dudmanlistening, empathy, empathetic listening, active listening, coach, mentor, reflective practice, CPD, Stephen Covey, coachee, mentee, filtering, self aware, questioning, open questions, clean question, world view, understanding, Senge, feelings, perspectives, step inot the shoes, training, coach training, frame of reference, non-judgmental, values, beliefs, compassion, trust, connection, summarise back, pay attention, silence, non verbal, voice, language, body languageComment
Great conversations on the telephone
Great conversations on the telephone

Holding great conversations on the telephone takes a few additional skills when you can't see the other person.  Work on your voice and physiology will bring good outcomes.

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Learning, Training, Skills and ValuesAmanda Dudmancommunication, telephone, body language, training, conversation, Susan scott, face to face, posture, tone, physiology, smile, breathe, confident, in control, listen, speak, voice, impression, polite, changing your voice, volume, pronunciation, emphasis, speech, dynamics, distorted, techniques, questioning, empathy, rapport, call control, jargon, message, thiking timeComment