Dealing with "difficult" people or challenging situations in the training room
Dealing with "difficult" people or challenging situations in the training room

At some point in your career as a trainer you will experience difficult and challenging situations, generally instigated by people.  Here are some ideas and approaches to use.

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Facilitation, Learning, Training, Skills and ValuesAmanda Dudmantraining, difficult behaviour, facilitation, difficult people, challenging situations, active listening, rapport, in the moment, parking lot, trainer, facilitator, intervention, restate meaning, venting, surfacing, risk, intuitive, NICO, three positions, empathise, respond, feedback, assertiveness, critical reflection, learning, unconditional positive regard, respect, behaviours, time hogger, aggressive participantComment
Joined Up Thinking. Why is it so hard for some organisations? What can be done?
Joined Up Thinking. Why is it so hard for some organisations? What can be done?

Some thoughts on how to practice joined up thinking.  We can all get better at this and organisations need to listen and engage with customers as a means to make this happen.

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Community, Leadership, Learning, Skills and ValuesAmanda Dudmanjoined up, leadership, learning, VCSE, strategy, hierarchies, Charles Handy, local government, organisations, skill, management, change, change management, motivation, reward, VUCA, communities, systems, culture, valuesComment
How to Engage People on a BIG Issue
How to Engage People on a BIG Issue

Facilitating mass group engagement.  My recent chairing of a community consultation meeting attracted 235 through the door. How I managed it and my tips for others.

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Facilitation, Training, CommunityAmanda Dudmancommunity, community engagement, crowd, consultation, chairing, chair, facilitation, meeting, planning, use of voice, listening, councillors, big issue, group work, tell, sell, tell sell consult involve, planning application, community meeting, public, public meeting, developer, architect, Town Council, hot topicComment
Getting great feedback shows how to create value
Getting great feedback shows how to create value

Two awesome testimonials that offer some pointers on how I generate value

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Away Days, Governance, Facilitation, Leadership, Learning, Motivation, Not for Profits, Skills and ValuesAmanda Dudmancharities, social enterprise, leadership, FEEDBACK, TRAINING, ENGAGEMENT, evaluation, capacity building, bitesize, learning, YMCA, Surrey Community Action, skills, motivation, adding value, feedback, measuring training, testimonialsComment